Your NDIS Rights to Privacy, Consent & Safe Support—Practical

1) Privacy & consent basics in everyday support

In your NDIS supports, your privacy and consent are not “nice to have” extras—they are your rights. Privacy means your personal information, routines, home, health details and conversations are treated with respect and only shared when you say it’s okay (or when the law requires it). Consent means supports are delivered only with your permission, in a way you understand, and you can say yes, no, or pause at any time.

In everyday situations, check simple things like: who can enter your home, who will read or store your personal documents, and whether staff will take photos or discuss your situation with others. If something feels unclear—like how medication is handled, who accompanies you, or what’s included in a support—ask first. A good support worker will explain in plain language and confirm you’re comfortable before moving ahead.

You can also ask for your information to be handled appropriately under your preferences. If you use plan management, it can help to know who can access what. For example, if you use MyMoney NDIS (www.planmanager.net.au) or another plan manager, confirm how your plan details and invoices are managed and who receives information from the provider for processing. When comparing providers, My Care Finders can help you look at how services communicate, protect privacy, and get consent in day-to-day support—not just what’s written in policy.

Key takeaway: You can ask questions, request changes, and withdraw consent. Good support means stopping if you’re not comfortable.

• Before: Ask what will happen and who will be involved.
• During: Use your right to pause, correct, or change your mind.
• After: Confirm what information was recorded or shared and who has access.