Will switching disrupt my services?

No. Your providers continue delivering services as normal. The only change is who processes the invoices.

Do I need to tell the NDIA?

Your new plan manager will notify the NDIA on your behalf. You don't need to call them separately.

Yes! You can switch at any point during your plan. You don't need to wait for a plan review.

Changing plan managers is easier than you think

5 min read4 sections

Section 1 of 40% complete

There are several good reasons to consider switching plan managers:

Poor communication — slow responses, no proactive updates
Lack of transparency — you can't easily see your spending
Billing errors — incorrect claims or late payments to providers
No value-add — they just process invoices without helping you understand your plan

Remember: you have the right to switch at any time. There is no lock-in period under NDIS rules.

Our team can explain everything in plain language and help you take the next step — completely free.

Maya is your free NDIS guide. Ask about providers, plan management, budgets, or switching plans — get plain-English answers in seconds.