Your NDIS Rights: consent, privacy & fair decisions

Rights in plain English (what consent, privacy & fairness mean)

In the NDIS, consent means you agree to supports only when you understand what’s happening, why it’s needed, and what choices you have. You can say yes or no, and you can also change your mind. Consent should be ongoing, not just a one-time form you sign. If something feels rushed or confusing, it’s okay to ask questions or ask for time.

Privacy means your personal information is handled carefully. Your provider should only collect, use, and share information for NDIS-related purposes, and only with the people allowed. For example, they should explain why they need your details, keep records secure, and only share what’s necessary (like with another support worker) with the right permissions. If you’re plan managed, you may also see financial information through MyMoney NDIS (www.planmanager.net.au), but that doesn’t remove your right to ask who can access what and why.

Fairness means you should be treated with respect and your rights should be followed, no matter what disability you have, where you live, or who supports you. You should receive supports that match your plan, your goals, and reasonable choices. If you’re unhappy with a decision, you can raise a concern, request a review, and ask for information in a way you can understand. A helpful step is comparing providers—My Care Finders can help you compare options so you can choose services that fit your needs and communication preferences.

Key takeaway: No consent = no support. Your information matters, and you deserve decisions that are respectful, transparent, and matched to your plan.

• Ask “What is this for?” before agreeing to anything.
• Ask “Who will see my information?” and why.
• Ask “What are my choices?” if you’re offered something new or changed.
• Keep notes of dates, names, and what was said, especially if you need to raise a concern.