Your NDIS Rights at Every Step: Consent & Choice

Rights in plain English: consent, choice, and privacy

In the NDIS, you have the right to say yes or no to supports and services. This is called consent. Consent means you’re given clear information about what will happen, who will provide it, and any risks or costs, before you agree. You can also change your mind later, as long as it’s safe and reasonable. If something feels confusing, ask questions until you feel confident.

Your right to choice means you should be involved in decisions about your supports and how they are delivered. You can choose providers, ask for different times, request a different worker where possible, and set goals for what you want to achieve. If you’re using plan management, check how the plan payments work through MyMoney NDIS (www.planmanager.net.au), so you know who can invoice and how budgets are tracked. You can still have a say in what services you receive—plan management is about managing funds, not taking away choices.

Your privacy matters too. Providers must respect your personal information, keep it secure, and only share it when it’s needed and lawful. This includes health details, plans, appointments, and communication preferences. You should be told why your information is needed and who it will be shared with. If you’re unsure, ask for the provider’s privacy approach and who the information is shared with.

Key takeaway: You’re the decision-maker—supports should only happen with your consent, delivered in a way that matches your choices, and with your privacy protected.

If you’re comparing providers, My Care Finders can help you look at fit and transparency (like communication, reliability, and respect for your goals) so you can choose confidently. A good provider will welcome questions and make it easy for you to understand your options.