Your Safety & Quality Rights on NDIS Supports: A Step-by-Step Response Plan

Understanding when something is wrong is the first step to protecting your rights. The NDIS Code of Conduct requires providers to deliver safe and quality supports. Here are common red flags that signal you should take action:

• Reliability issues: Support workers are consistently late, don't show up without notice, or leave early without completing agreed tasks.
• Safety concerns: You notice unsafe practices like improper manual handling, medication errors, or neglect of infection control.
• Staff inconsistency: You have different workers every time without explanation, preventing relationship building and continuity.
• Plan disregard: Supports don't align with your stated NDIS goals, or workers ignore your individual risk management plan.
• Rushed care: Tasks are completed quickly without attention to quality, dignity, or your preferences.

Remember: You have the right to supports that are safe, appropriate, and respect your dignity and independence. If you feel uncomfortable, unsafe, or that your needs aren't being met, that's a valid reason to take action. Trust your instincts – you know your needs better than anyone.