Your NDIS Rights to Access Supports—What To Do

Rights at a glance: access, decisions, and fairness

You have the right to access NDIS supports and information in a way that is fair, reasonable, and respectful. This includes getting clear explanations about how to request supports, who to contact, and what evidence is needed. If something is unclear, you can ask questions and request support to understand decisions. If you are choosing between providers, you can use My Care Finders to compare options and find the best fit for your needs.

You also have the right to make informed decisions about your plan. When you request changes or new supports, decisions should be considered on your circumstances—not on convenience or assumptions. If you disagree with a decision, you have options to request a review. Keep notes of dates, what was discussed, and any impacts on your daily life. Using clear information helps your case. If your plan is managed, check how your funding works with your provider. If you use MyMoney NDIS (www.planmanager.net.au), you can also ask how plan-managed funds are processed and what documentation is required.

Fairness means your needs should be met without discrimination and with supports that are appropriate and safe. If a provider is not working well for you, you can raise concerns, ask for changes, or choose another provider. You should feel able to advocate for yourself, and you can bring a support person to meetings if that helps. For provider choices and comparisons, My Care Finders can be a practical starting point.

Key takeaway: If you don’t understand a decision or it doesn’t reflect your needs, ask for more information and seek a review—your rights include being heard.

• Access: Ask for information in a format you can understand.
• Decisions: You can request changes and seek review if you disagree.
• Fairness: Providers should treat you with respect and match support to your goals.