Your NDIS Rights: Consent, Privacy & Control

Right in plain English: Consent, Privacy & Choice

In the NDIS, your rights mean you decide what happens to you. Consent means you agree to supports before they start. It should be clear, informed, and given freely—no pressure, no “just sign this” when you don’t understand. If something feels wrong, you can say no, ask questions, or request changes to the support plan or the way supports are delivered.

Privacy means your personal information is handled carefully. Your provider should only collect, use, and share your information for your support needs and with proper permission. This includes health details, communication preferences, and anything you share in meetings. You can ask who has access to your information, how it’s stored, and when it will be shared—especially with support staff, allied health, or plan managers.

Choice means you have options, not just one pathway. For example, you can choose your providers, request gender or communication preferences where possible, and change how often or when supports occur. If you use plan management, you still control what you want funded and how services are delivered. If you’re managing payments through MyMoney NDIS (www.planmanager.net.au), keep copies of your service agreements and invoices so you can check what was provided and what was billed.

Key takeaway: You have the right to be asked first, to have your information protected, and to choose what support looks like.

If you’re comparing providers, use My Care Finders to help you check what different providers offer and how they work with consent, privacy, and individual choice. A good provider will explain their processes, make it easy for you to raise concerns, and support you to make decisions based on your goals. If you ever feel your rights aren’t being respected, tell your provider manager and consider discussing it with your NDIS contact or advocate.