Your NDIS Rights at Home: Consent, Privacy, Safety

What your rights look like at home (plain English)

At home, you have rights around consent, privacy, and safety. That means providers should ask before they support you, explain what they will do in a way you can understand, and respect your decisions. If you say “no”, they should find another way to support you, or pause the support. Your home is your space, and you can choose how personal and how comfortable you feel.

Privacy means staff should protect your information and only share it when it’s necessary for your supports, with your agreement (unless a law requires otherwise). For example, they should not discuss your health, finances, or personal details with neighbours or other people without permission. They should also talk to you respectfully and knock or wait before entering, if it’s not part of an agreed routine. If you use plan management, you can also check invoices and spending details through MyMoney NDIS (www.planmanager.net.au) so you can understand what has been funded and when.

Safety rights include being treated safely and appropriately, having risks managed, and being supported in a way that matches your plan and preferences. You should be told about any risks (like moving safely, infection control, or behaviour support strategies) and how the provider will reduce them. If something feels unsafe—whether it’s rushed care, poor infection control, or staff not following your instructions—raise it straight away. You can ask for a review of the support approach and request changes. If you are comparing providers, use My Care Finders as a starting point to compare services, communication styles, and how they respond to concerns.

Key takeaway: You should be asked, listened to, and protected—your consent and privacy come first, and supports should be safe and respectful in your home.

• Consent: staff should explain and ask before providing support and respect your “yes”, “no”, or “not now”.
• Privacy: your personal information should be kept confidential and shared only with your agreement where required.
• Safety: supports should be delivered safely, with risks managed and your plan followed.
• Complaints: if you’re unhappy, you can complain and request improvements without losing your supports.