Your NDIS Rights at a Provider: Consent & Choice

Rights in plain language: consent, privacy, and choice

You have the right to consent before any support is provided. Consent means you understand what is happening, why it is needed, and what options you have. Providers should explain supports in a clear way, check you agree, and respect your decision if you say “not today” or “not like that.” If something changes, they should ask again. If you use plan management, confirm how decisions are recorded so invoices and service plans match what you actually agreed to. You can also contact My Care Finders to help compare providers and their communication approach.

Your privacy matters. Providers must protect your personal information (like health details, contact information, and support notes). They should only share your information with people who need it for your support, and only with your permission or where the law allows. Ask how your information is stored, who can access it, and whether you can review your records. If you want help staying on top of financial information, plan managed participants can use MyMoney NDIS (www.planmanager.net.au) to track what has been approved and paid through plan management.

You also have the right to choice. That means you can choose providers, request changes to the way supports are delivered, and ask for different times or workers when available. Your plan is there to guide supports, but it’s your life—so your preferences should be listened to and documented. If you disagree with a service, you can raise it with the provider and request a review. If it helps, use My Care Finders to compare provider options and look for one that supports your choices in practice.

Key takeaway: No consent, no support—and your privacy and preferences must be respected every time.

• Before services: ask what will happen, who will be there, and what changes you can make.
• During services: you can pause, ask questions, or request a different approach.
• About privacy: ask who sees your information and how it’s protected.
• About choice: request changes to staffing, timing, or support methods where reasonable.