When Your NDIS Support Stops: Your Fast Action Plan to Restore Funding
Practical steps for participants and families to manage funding gaps, navigate reviews, and escalate issues effectively.
Step 1: Immediate Triage - What Happened and Why?
When you're told a support is 'not funded' or a service stops, don't panic. Your first job is to gather the facts calmly. This is your triage phase.
Ask these three key questions immediately:
- What exactly stopped? Is it a specific therapy, piece of equipment, or your support worker hours? Get the exact name and NDIS line item if possible.
- Who made the decision and when? Was it your provider, the NDIA, or is it a plan review date issue? Find the official decision date.
- What evidence or reason was given? Request any written communication. This could be an email from a provider, a new NDIS plan document, or a discharge summary from a therapist.
Gather every related document: your current NDIS plan, recent service agreements, invoices, and any letters. This creates your evidence file. A common mistake is reacting emotionally without the facts. Take a breath, then start collecting.
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