Question 1

What happens to my supports that are already booked in?

Accepted Answer

Your scheduled supports continue as normal. The switch only changes who pays the invoices. Inform your providers of the new invoicing email address to ensure they get paid on time, so your appointments aren't affected.

Question 2

Can I switch plan managers at any time?

Accepted Answer

Yes. If you are plan managed, you have the right to change your plan manager at any time. You do not need to wait for a plan review. You simply need to notify the NDIA in writing, as outlined in this guide.

Question 3

Will there be a gap where no one pays my providers?

Accepted Answer

There should not be a gap if you manage the handover well. By giving your providers the new invoicing details immediately and ensuring your new plan manager has your budget information, payments can continue seamlessly from the date of the switch.

Question 4

What if my new plan manager isn't registered?

Accepted Answer

All NDIS plan managers must be registered providers. Always check their registration status on the NDIS provider register before you appoint them. A reputable plan manager will gladly provide their registration number.

Question 5

Do I need to sign a new Service Agreement?

Accepted Answer

Yes. Once you appoint a new plan manager, you must sign a new Service Agreement with them. This agreement outlines their responsibilities, fees (which are paid by the NDIS from your plan), and how they will work with you. Review it carefully before signing.

Question 6

How do I update my billing and payment details with my providers when I switch plan managers?

Accepted Answer

After you choose your new plan manager, My Care Finders recommends contacting your providers and confirming they’ll submit invoices/claims to the new plan management service. If you use MyMoney NDIS (www.planmanager.net.au), ask them for any provider “billing instructions” or forms they need, so payments are set up correctly from the start. This helps avoid processing delays and ensures invoices go to the right place.

Switching Plan Managers: Your Simple, Stress-Free Action Plan

Step 1: Confirm Your Starting Point

Frequently asked questions

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