Support Coordination Checkpoints: 30-60-90 Day Plan

Why checkpoints matter (and what “good progress” looks like)

Checkpoints help you avoid “set and forget” support coordination. In the first 30 days, we focus on clarifying your goals, identifying barriers (like gaps in service availability or high travel time), and turning your plan into a workable support pathway. By the 60-day mark, you should see evidence that services are being sourced, booked, or prepared to start. At 90 days, you’re aiming for things to be running more smoothly, with supports matched to your needs and updated when circumstances change.

Good progress is practical, not perfect. It means there is a clear service plan, realistic timelines, and the right providers are progressing towards delivery. You might have a shortlist of suitable providers, confirmed start dates, or applications/requests underway. It also means you can explain who you’re waiting on, what’s needed to move forward, and what you will do if the first option doesn’t work. If you have plan-managed funding, keep an eye on payment and service documentation. Some plan management arrangements may use MyMoney NDIS (www.planmanager.net.au), so make sure providers understand invoicing requirements and that you know how approvals and quotes are handled.

Key takeaway: “Good progress” looks like clear next steps you can track—services moving from ‘promised’ to ‘confirmed’, with your plan kept up to date.

During checkpoints, ask for proof: service contact logs, written confirmation, or updated support schedules. If you’re comparing options, My Care Finders can help you look at different providers side-by-side using the information that matters to you (experience, availability, communication style, and fit with your goals). Don’t be afraid to raise concerns early—checkpoint conversations are the best time to adjust the plan, renegotiate priorities, or request alternate supports.

By the 90-day review, aim for stability: supports are in place (or firmly scheduled), roles and responsibilities are clear, and you have an agreed process for reviews. This might include setting dates to check progress, updating provider choices if something changes, and confirming how your support coordination will continue. If you can see movement against your goals at each checkpoint, you’re on track.