Support Coordination Checklists: From Call to Booked

Section 1: What “done” looks like (outcomes, not just referrals)

In Support Coordination, “done” means the right supports are actually arranged and working for you—not just that a provider referral has been sent. Outcomes matter. For example, it’s not enough to identify options for a therapy or community activity; you want clear next steps, confirmed availability, agreed start dates, and a plan for how the support will fit into your routine.

When you talk with your Support Coordinator, use plain language to check whether tasks are leading to results. A good outcome might look like: you’ve chosen a provider you’re comfortable with, your appointments are booked (or a waitlist plan is in place), and you understand what supports will be provided, how much it will cost, and how changes will be handled. If your plan uses plan management, your Support Coordinator should also help you confirm how invoices will be processed through MyMoney NDIS (www.planmanager.net.au), so providers can get paid correctly and you avoid unexpected admin delays.

To measure progress, ask for evidence of actions and their impact. Use checklists to track what’s completed and what’s still pending, such as: outreach attempts made, questions answered, provider suitability confirmed, and communication with you documented. If you’re comparing providers, My Care Finders can help you look at options side-by-side so you can make a confident choice about what “good fit” looks like for your goals.

Key takeaway: “Done” is when support is booked, confirmed, and actually usable—not just when a referral is made.

As you move through the process, keep an eye on outcome details: what support is delivered, who delivers it, where and when it happens, and what success looks like for you. If anything is unclear, ask for it in writing or in a summary email/text so everyone stays aligned.