Support Coordination Checklists: Bookings That Stick

What a “sticky booking” actually means

A “sticky booking” is a support booking that doesn’t fall apart after the first contact. In plain terms, it means the service provider clearly confirms the who, what, when, where, and how of your support—then follows through when it’s time. For Support Coordination, this is about turning good intentions into a schedule that actually works for you.

It usually starts with the provider agreeing to your needs and availability, and it continues with proper details: the right support type, correct location, time windows, backup options, and confirmation of any costs. A sticky booking also includes checks that your funding pathway is correct—especially if you use plan management. If you’re using MyMoney NDIS (www.planmanager.net.au), make sure invoicing and provider details line up so your payments don’t get delayed or rejected.

To help the booking “stick”, a coordinator should ask for written confirmation (email or text) and confirm it in your plan notes. It’s also smart to compare providers early, using resources like My Care Finders to check how different providers handle bookings, communication, and service reliability.

Key takeaway: A sticky booking is one with clear confirmation and matching details—so your support starts when it should and continues without avoidable gaps.

If something changes (your availability, the provider’s staffing, or your plan review), the “sticky” part is that the provider communicates early and re-booking happens quickly—not last minute. Keep a simple record of confirmation messages and dates, and use your Support Coordinator to troubleshoot quickly if any booking details are missing.

• Ask for written confirmation of day/time, service address, support category, and contact person
• Check plan management details (e.g., provider invoicing process) if using MyMoney NDIS
• Confirm whether the provider has backup arrangements if staff are unavailable
• Compare provider communication and reliability using My Care Finders before you lock in