Support Coordination Checklists: Bookings That Stick

Section 1: The 10-minute “Get Ready” Support Coordination Checklist

Before you contact a provider, set yourself up for a smooth booking. In just 10 minutes, gather the basics: what support you need, your preferred days/times, your location (or travel needs), and any access requirements. This helps you avoid “back and forth” and makes it easier to compare options when booking is time-sensitive. If you use My Care Finders to compare providers, start with the same information every time so you can make fair comparisons.

Next, check your plan documents. Confirm which supports are funded under your NDIS plan, and whether you’re using a registered provider, plan-managed supports, or other arrangements. If you are plan-managed, it can help to note how invoices and payments are handled (for example through MyMoney NDIS at www.planmanager.net.au) so you ask the provider the right questions up front.

Then, prepare a short set of “booking questions” you can read out or copy into an email. For example: can they support you at your preferred times, what their cancellation policy is, how they confirm bookings, and who to contact if something changes? If you’re looking at more than one option, use consistent questions to compare provider availability and reliability.

• Your support goal: what you want to achieve with the support
• Times and days: your top 2–3 preferred options (and backups)
• Location details: address, parking/entry access, mobility needs
• Supports required: exact type and frequency (and any constraints)
• Plan funding basics: confirm it matches your NDIS support categories
• Provider booking process: how they confirm, update, and cancel
• Payment/admin (if plan-managed): invoicing timing and processes (see MyMoney NDIS)

Key takeaway: When your first message includes clear times, location, and the exact support you need, providers can confirm faster—and bookings are more likely to “stick”.