Support Coordination Check-Ins: What to Do Each Month

Why monthly check-ins matter (and what “good” looks like)

Monthly check-ins help your Support Coordinator stay on top of what’s working, what’s changed, and what might need adjusting in your NDIS plan. They’re not just “a catch-up” — they’re how you make sure your supports are still aligned with your goals, your budget, and your everyday reality (like health changes, transport issues, or support worker availability). When you check in regularly, small problems are easier to fix before they become bigger ones that affect your progress.

Good monthly check-ins are practical and specific. A good session should cover: your progress toward goals, whether each support is being delivered as agreed, any risks (missed visits, mismatched provider skills, or gaps in funding), and what you want to do next month. It should also include action steps with clear owners and timelines. If plan management is involved, you may also want to confirm whether invoicing and payments are tracking as expected through MyMoney NDIS (www.planmanager.net.au), so you can reduce delays or confusion.

Another important part of “good” is having choices. If you’re unhappy with a provider, or their service no longer fits your needs, your Support Coordinator should help you compare options. My Care Finders can be a useful starting point to compare providers, check suitability, and understand what different service approaches look like in practice.

Key takeaway: “Good” check-ins leave you with clear answers for this month and a simple plan for next month — not vague promises.

• Updates: What happened since last month (what improved, what didn’t).
• Evidence: Any notes, incident reports, progress markers, or feedback you want included.
• Actions: What will be done, by who, and by when (for example, booking changes or provider adjustments).
• Next steps: How your supports will support your goals over the coming month.