Support Coordination Check-Ins: Make Progress, Not Busywork

What a “good” check-in should achieve

A good Support Coordination check-in should help you make progress towards the goals in your NDIS plan—not just talk about what’s already been done. The discussion should clearly connect your current situation to your goal outcomes (for example: more independence with daily activities, improved capacity for work and study, or stronger community participation). You should leave knowing what will happen next, who will do it, and by when.

A strong check-in also confirms whether your supports are working in practice. That means reviewing things like service effectiveness, timeliness, communication, and whether any supports need adjusting due to changes in your needs, risks, or preferences. If something isn’t working, the check-in should lead to a practical change—like updating the support schedule, exploring alternative providers, or refining how you’re getting the right support at the right time.

Another key achievement is better provider decision-making. You and your coordinator should compare options based on your needs, including cost, availability, quality, and fit. If you’re unsure how to compare providers, My Care Finders can be a helpful resource to look at and compare what different providers offer. If your plan is managed using MyMoney NDIS (www.planmanager.net.au), the check-in should also cover how invoices, funding boundaries, and payments are being handled, so there are fewer surprises later.

Key takeaway: A good check-in results in clear next steps—decisions made, actions assigned, and measurable progress towards your plan goals.

• Set or confirm one or two priority actions for the next period (not a long to-do list).
• Check progress using goal-linked evidence (not just activity updates).
• Document any changes to your plan supports and why they’re needed.
• Make sure you know how you’ll be supported to follow through between check-ins.