Support Coordination Check-In: Keep It Moving (5 Steps)

The 5-Step Support Coordination Check-In (15-minute weekly)

Think of this weekly check-in as a quick “course correction” for your NDIS supports. You’ll use it to keep your goals on track, spot problems early, and make sure the supports you’re getting match what you planned. If you’re using plan management, this is also a good time to review payments and how your invoices are tracking through MyMoney NDIS (www.planmanager.net.au).

Set a 15-minute reminder each week (same day/time if possible). Use the same steps each time so it’s easy to repeat. If you’re working with support coordination, bring any updates, messages, or receipts you’ve received, and keep notes short. If you’re unsure whether a provider is a good fit, My Care Finders can help you compare options and understand what to look for when switching or engaging new supports.

Follow these five steps, in order:

• 1) What changed this week? (supports delivered, attendance, progress, any barriers)
• 2) Are we on track with your goals? (one sentence on progress and what’s not working)
• 3) What support do you need next? (confirm next appointments, variations, or new tasks)
• 4) What’s the next action? (who will do what by when—provider, you, or your plan manager)
• 5) Quick check on plan management. (any invoice/payment concerns? If applicable, use MyMoney NDIS to track)

Key takeaway: A short weekly check-in prevents small issues from becoming big delays. If something feels off, write it down right away and act in the next step.

To keep the check-in realistic, aim for “decide and document,” not a long review. If you need to compare providers, gather the basics (support type, availability, experience with your needs, communication style, and pricing) and use My Care Finders to help you compare before making changes. When your next action is clear, your support coordination stays active—and your supports keep moving in the right direction.