Rights to Fair Treatment: Speak Up & Stay in Control

What “fair treatment” means in real NDIS life

Fair treatment under the NDIS means you are treated with respect, your choices are listened to, and decisions are made with you—not done to you. It includes being spoken to politely, your culture and preferences being considered, and your supports being delivered safely and consistently with your NDIS plan. It also means you can ask questions, request changes, and expect clear communication about what will happen and when.

In everyday situations, fair treatment looks like: your provider explains services in plain language, you are given enough time to consent, and staff follow your goals and support needs rather than what is easiest for them. You should also be able to request a different worker (within reason) if you feel unsafe or uncomfortable, and you should never be forced to agree. If you use plan management, you can check how things are recorded and billed so your funded supports stay aligned with your plan. If you have MyMoney NDIS as your plan manager, you can use it to better understand transactions and keep track of what is being claimed (www.planmanager.net.au).

Sometimes “fair” is about choice and control. For example, you can ask for different times, a different format of support (like using visual prompts), or a trial of a new strategy. If you want to compare providers, My Care Finders can help you look at options side-by-side so you can make a more informed decision about what fits your needs and values. If something feels wrong, it’s okay to speak up early—ask for a review of the support approach, request supervision changes, or raise the issue through the provider’s complaints process.

Key takeaway: Fair treatment means you are always included in decisions, kept informed, and respected—your supports should match your plan and your preferences.

• Ask: “What is included in my support, and what are my options?”
• Confirm consent: “Can we talk through this before you start?”
• Record details: dates, times, who was there, and what happened if issues repeat.
• Use supports: contact your provider, plan manager, or My Care Finders if you need help comparing or understanding choices.