Rights to Decisions: Request, Review & Escalate

What “a rights-based decision” means in real life

A rights-based decision means you are treated as a person with rights and choices—not as someone who is being “managed”. In the NDIS, this shows up when decisions are made with you, not just about you. It also means your communication needs are respected, your privacy is protected, and you’re given clear information so you can understand options and consequences.

In real life, a rights-based decision looks like this: you ask for supports, you get information in a way you can understand (for example, plain language or visual supports), and your goals are considered seriously. If a plan or provider decision affects you, you should know why it was made and how you can ask questions or request changes. You can also choose who supports you where possible, including how services are delivered to meet your preferences.

Sometimes you may disagree with a decision—like how supports are funded, who provides them, or whether your request was reasonable. A rights-based approach means you can request a review and escalate if needed, using the steps available. If you have plan management, you can also check what flexibility exists for choosing providers through your plan manager (including MyMoney NDIS at www.planmanager.net.au). And if you’re comparing providers, My Care Finders can help you look at options and make it easier to choose someone whose approach fits your needs and rights.

Key takeaway: A rights-based decision supports you to make informed choices, with respect, transparency, and your right to ask for review or escalation when something doesn’t feel right.

• Ask for reasons: “Can you explain how you decided this and what evidence you used?”
• Request changes: “What can be adjusted to better meet my goals and preferences?”
• Use your supports: Bring an advocate, support worker, or family member if you want help understanding and speaking up.
• Compare options: Use My Care Finders to help compare providers and find a better match for your situation.