Rights to Change Your NDIS Supports Mid-Plan

What “changing supports” can mean (and when you can request)

In the NDIS, “changing supports” can mean more than just swapping a provider. It can include changing the type of support you receive (for example, from group to individual), the frequency (more or fewer hours), the timing (mornings instead of afternoons), or the way supports are delivered (for example, face-to-face versus telehealth). Sometimes it also means adjusting plan-managed items, assistive technology, or how goals are supported in day-to-day life.

You can often request changes during your plan if your needs have changed, you are not getting the outcome you expected, your current supports are no longer suitable, or something is not working safely or effectively. You may also request changes if there is a better match for your preferences, communication needs, cultural requirements, or disability-related needs. If you’re on plan management, you can make provider changes through your plan manager (for example, MyMoney NDIS at www.planmanager.net.au) and still follow the steps in your plan to ensure supports are correct.

If you want to change providers, you can usually do this by finding a new provider that can deliver the supports you need. It helps to compare options, costs, and availability before you switch. My Care Finders can help you compare providers and understand what different services offer, so you can make a more confident choice that fits your goals and day-to-day routines.

Key takeaway: You don’t need to wait for your plan review to ask for changes—if your needs, outcomes, or preferences have changed, it’s reasonable to request a review of your supports mid-plan.

When you request changes, be specific about what needs to change and why. Include examples (for instance, missed shifts, delays, staff changes, or supports not matching your needs). If you’re unsure where to start, ask your support coordinator (if you have one), your plan manager, or seek advice from My Care Finders to map out the best next steps and options.