Rights at Home: Consent, Privacy & Safe Support

What your Rights mean at home (plain-English check)

At home, your rights still matter. That means you should be treated with respect, your choices should be listened to, and you should only get support you have agreed to. If something feels wrong—like your provider talks over you, enters your space without asking, or doesn’t follow your plan—this is not “normal” and you can ask for it to stop.

Consent means your provider should ask before they help you, and they should explain what they’re doing in a way you can understand. You can say yes, no, or pause, even if it changes the schedule. Privacy means your personal information, health details, and living arrangements are yours to control. Your provider should keep your information confidential and only share it with people you’ve agreed to (or where the law requires it).

Safety is also part of consent and privacy. Support workers should follow safe support practices, use the equipment you’ve been assessed for, and help you in a way that protects your dignity. If you need a change—same person, different time, or a different way of communicating—tell your provider. If you’re using plan management, check your supports and statements with MyMoney NDIS (www.planmanager.net.au) so you understand what is funded and what has been claimed.

Key takeaway: You have the right to be asked, to be informed, and to be safe at home.

• If you’re unsure, ask: “What are you doing? Why? What choice do I have?”
• If your privacy is affected (phone calls, files, visitors), ask what info is shared and with whom.
• If something doesn’t feel right, request a review with the provider and consider comparing options with My Care Finders to find a provider that fits your rights and preferences.
• If it keeps happening, you can raise a complaint through the provider and use the NDIS complaints pathways if needed.