Question 1

Can I use both self-managed and plan-managed funding in my plan?

Accepted Answer

No, your plan funding is managed under one of three methods: NDIA-managed, plan-managed, or self-managed. You choose one primary method for your entire plan. However, if you are plan-managed, you can still pay for some low-cost items like consumables yourself and claim them back, similar to self-management, if your plan manager agrees and it's documented.

Question 2

What happens if a provider refuses to invoice my plan manager?

Accepted Answer

This is rare but possible. First, remind the provider that as a plan-managed participant, your plan manager pays them directly, which guarantees their payment. If they still refuse, they may not be familiar with the NDIS. You can ask your plan manager for help communicating the process, or you may need to find a different provider who is willing to work with plan managers. This is a key question to ask providers before you engage them.

Question 3

How quickly should my plan manager pay invoices?

Accepted Answer

There's no NDIS-mandated timeframe, but reputable plan managers typically aim to pay valid invoices within 3-5 business days of receiving all correct documentation. It's a very important question to ask before you sign up. Delays often occur due to missing information on invoices, not from the plan manager's payment process.

Question 4

Will switching plan managers disrupt my current supports?

Accepted Answer

It shouldn't. A good new plan manager will handle the transition seamlessly. They will contact your existing providers to set up new payment details. Your supports continue as normal; only the payment pathway changes. Ensure you give notice to your old plan manager as per your agreement and provide your new manager with a list of your current providers and service agreements.

Question 5

What if I accidentally overspend a budget category?

Accepted Answer

A good plan manager will monitor your spending and alert you if you are approaching a budget limit. They cannot pay invoices that would exceed your allocated funds. If an overspend happens, you would need to discuss with your provider about pausing that service, use funds from another category if appropriate (and if your plan allows it), or request a plan review from the NDIS if your needs have changed.

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