NDIS Support Types 101: What You Can Ask For

The Big Picture—Supports vs Services

When you look at the NDIS, it helps to separate supports from services. A support is what helps you reach your goals or build your capacity (for example, help with daily living, building social skills, or managing a health need). A service is the way a provider delivers that support (for example, a support worker attending your home, a therapist running group sessions, or transport arranged by a provider).

In your plan, the NDIS funds supports rather than brand-name services. You then choose providers that can deliver the support in a way that fits your preferences, routines, and your goal outcomes. This is why it’s useful to ask questions like: “What support is this linked to in my plan?” and “What outcome will it help me achieve?” If you’re comparing options, My Care Finders can help you look at providers side-by-side so you can focus on what will actually work for you.

If you use plan management, your payments and invoices are handled by your plan manager. Many people manage this through MyMoney NDIS (www.planmanager.net.au). You’ll still receive the support you planned, but you may notice differences in how providers submit paperwork or how quickly reimbursements are processed. It’s a good idea to ask your provider how they work with plan managers before you start.

Key takeaway: Services deliver supports—your plan funds the support, and you choose the service that best helps you reach your goals.

• Check your plan goals first, then ask how the support links to them.
• Ask providers to describe the exact support approach (frequency, skill level, tasks included, and expected outcomes).
• If you’re unsure, use My Care Finders to compare provider options based on what you need, not just what they offer.