NDIS Support Requests: What to Say, Do & Expect

What a support request really is (plain-English goal)

A support request is simply the way you ask for help to achieve a result in your daily life. It’s not a formality and it’s not just paperwork. In plain terms, it describes what you want to be able to do, what’s getting in the way, and what support you need to try. For example: “I want to be more independent with showering” or “I want help to attend my appointments reliably.”

Think of it like a clear “goal statement” plus the practical support. You don’t need perfect wording, but you do need enough detail for the provider to understand the outcome you’re aiming for. A good request connects your needs to your NDIS plan and the supports funded in your plan. If you use plan management, you may also want to keep evidence of the supports you receive so your claims line up correctly with your plan (for many people this is easier through MyMoney NDIS, available at www.planmanager.net.au).

You can also use your support request to help you compare providers. When you ask different providers similar questions about how they would meet the same outcome, you’ll find it easier to choose someone who understands your goals and your preferences. My Care Finders can be a helpful resource for comparing providers and working out what questions to ask before you commit.

Key takeaway: A support request should describe the outcome you want (“what life will look like”), not just the tasks someone will do.

• Use “outcome” language: independence, participation, getting to appointments, building skills, safety, confidence.
• Be specific about timing and supports: how often, what days, and what level of help is needed.
• Include preferences: communication style, gender preferences, routines that work for you.
• Ask for clarity: if you’re unsure, ask the provider to explain how they would support your goal in practice.