NDIS Support Requests: From Need to Booked (Basics)

What counts as a “support request” in the NDIS?

A support request is any time you (or your nominee/representative) ask for an NDIS funded support to be organised, started, or changed. It can be about getting something new, adjusting the amount or type of support, or booking future sessions. Common examples include requesting help with daily living, transport to appointments, therapy sessions, consumables, assistive technology, or changes to support workers to better meet your needs.

Importantly, a support request isn’t only a “booking” message. It can also be a request for planning and implementation steps, such as asking a provider to confirm availability, align support times with your routine, or explain how the support will be delivered. If you ask for a change that affects how supports are delivered in your plan, that can count as a support request too.

To help you, keep your requests clear: include what you need, when you need it, any preferences (like days, locations, or worker gender if relevant), and what outcome you want. If you manage your plan using plan management, you may also need to consider how your plan manager (such as MyMoney NDIS at www.planmanager.net.au) handles invoices and service confirmations once supports are approved and booked. If you’re comparing providers, My Care Finders can help you line up options based on what you’re requesting, so it’s easier to ask the right questions and choose fit-for-purpose supports.

Key takeaway: If your request is about organising or changing your funded NDIS supports (not just asking a question), treat it as a support request and be specific about what, when, and how it should work.

• Counts as a support request: “Can you book my weekly physiotherapy sessions every Tuesday morning from next month?”
• May count as a support request: “Can you update my in-home support hours because my routine changed?”
• May not count: general information questions like “What do you offer?” (though you can still ask and then convert the answer into a booking request).