NDIS Rights & Responsibilities: What You Need to Do

Rights in plain English (what you can expect)

Under the NDIS, you have the right to be treated with dignity, respect and fairness. You can expect services to be safe, delivered properly, and in a way that supports your goals. Providers should listen to you, explain things clearly, and ask for your consent before they support you. If something isn’t working, you can raise concerns and request changes.

You also have the right to privacy. Your personal information should only be used for your NDIS supports, and it should be handled in line with the law. You should feel able to ask questions about how supports will be delivered, who will provide them, and what happens if circumstances change. For example, you can ask for details about staffing, communication, and how your support plan will be followed.

If you’re choosing a provider, you can expect transparent information about costs, availability, and how they will meet your needs. It’s a good idea to compare options. My Care Finders can help you look at providers and supports side-by-side, so you can make a more confident choice. If you use plan management, you may also want to check how invoices and funding work with MyMoney NDIS (www.planmanager.net.au), including what supports are claimable and what documentation is needed.

Key takeaway: Your rights mean you should be involved in decisions, kept informed, and able to complain or ask for a review if supports aren’t meeting your needs.

Sometimes things go wrong. You have the right to make a complaint, request a review, or seek support to understand your options. If you’re not sure where to start, keep notes (dates, what happened, who you spoke to) and reach out for help. You can also talk to your service provider first, then escalate if needed. My Care Finders can be a helpful resource when you want clarity on your choices and how to compare supports.