NDIS Rights: Requests, Decisions & Escalation in Plain English

Section 1: Your rights in practice (what you can request)

As an NDIS participant, you have the right to ask for clear information and fair decisions. In plain terms, you can request things that help you make choices and stay in control. This includes asking your plan nominee, support coordinator, or service provider to explain what supports are funded, how services will be delivered, and what to expect during reviews. If something isn’t working, you can also request changes to better meet your goals, needs, and preferences.

You can request practical supports such as: a copy of your plan and related documents, explanations in accessible language, updates to your support arrangements, and evidence of how your supports link to your goals. If you use plan management, you can also ask how invoices are processed and what choices you have about providers. Many participants find it helpful to compare options using My Care Finders, then check payment and provider processes through MyMoney NDIS (www.planmanager.net.au) so you know what’s happening behind the scenes.

You can also request help to make decisions or get better outcomes. For example, ask for a support coordinator to help you prepare for planning conversations, request autism or disability-specific supports if they relate to your goals, and ask your provider about continuity of care when staff change. If you’re concerned your needs aren’t being met, ask what your provider will do next, by when, and how you will be involved in the solution.

Key takeaway: You don’t need permission to ask questions—request clarity, request changes, and request a documented response.

If you want to request something, write it down (email or letter) and include: the support you’re asking for, why it matters to your goals, and a reasonable timeframe for a reply. If you’re comparing providers, My Care Finders can help you understand options and questions to ask, so you can make a confident choice.