Your NDIS Rights in Action: What To Do When Supports Aren't Working
A step-by-step guide to safely address late, unsafe, or mismatched services
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Recognise and Document the Problem
Knowing when your NDIS supports aren't meeting your needs is the first step toward making things right. Common issues include:
- Missed or Late Visits: Support workers not arriving on time or at all, disrupting your routine and care.
- Rushed or Incomplete Care: Tasks being done quickly or skipped entirely, compromising your wellbeing.
- Unsafe Practices: Anything that puts your health, safety, or dignity at risk.
- Poor Communication: Not being listened to, or important information not being passed on.
- "Wrong Support Delivered": Receiving a service that doesn't align with the goals or funded supports in your NDIS plan.
What to Document Immediately: Good records are your best evidence. As soon as an issue occurs, note down:
- Dates and Times: When did it happen? How long did it last?
- Who Was Involved: The name of the support worker and the provider organisation.
- Specific Details: Write down exactly what happened. Stick to the facts.
- Photos or Notes: Where safe and appropriate, take a photo of an unsafe environment or a missed task.
- Direct Quotes: Note any concerning things said by staff.
Keep these notes in a simple notebook or on your phone. This documentation will be crucial if you need to escalate the issue.
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