NDIS Rights: Consent, Privacy & Quality—No Surprises

Rights in plain English: consent, privacy & quality

When you use the NDIS, you have the right to choose what happens to you. Consent means services should only be delivered with your informed agreement. This includes understanding what support is being offered, how it will work, and any likely risks or costs. If something is unclear, you can ask questions and ask for changes. If you don’t feel comfortable, you can say no or pause. If you want to involve a support person, interpreter, or advocate, you can.

Your privacy matters. Your personal information should only be collected, used, or shared when it’s necessary for your supports, and with your consent (or where the law requires it). Providers should tell you what information they will collect, who they share it with, and why. You can also expect your records to be handled responsibly and securely.

Quality means safe, respectful, and effective supports that match your plan and goals. You should be treated fairly, listen to and respected, and have supports delivered in a way that considers your preferences, culture, and communication needs. If something isn’t working, you have the right to raise concerns and request improvements. It helps to compare providers before committing—My Care Finders can help you understand what to look for and compare services. If you manage your plan or use a plan manager, check how payments are handled through MyMoney NDIS (www.planmanager.net.au) so you stay in control of what’s being claimed.

Key takeaway: You can expect supports to be explained clearly, your personal information protected, and the service to meet quality standards—your consent is always part of the decision.

• Ask: “What are you proposing, and what are my options?”
• Ask about privacy: “Who will see my information and why?”
• Ask about quality: “How will you make sure this works for me?”
• If needed, use My Care Finders to compare providers and find the best fit.