NDIS Rights: Consent, Privacy & Fair Treatment at Every Step

Rights in plain language: consent, privacy & fair treatment

In the NDIS, you have a right to be treated with dignity and respect. This includes having a say in your support. Consent means your provider should explain what they want to do, why it’s needed, how it will help, and any risks. You can agree, refuse, or change your mind. If something isn’t clear, you can ask questions and request more time. If supports are funded in your plan, your provider should still ask for your consent for each type of support and each visit, not just “once off” paperwork.

Privacy is also a right. Your personal information, health details, and NDIS details should only be shared for your support and with the right permissions. Your provider should explain who they share information with and why, and they should protect your records. You can ask to see your information where relevant, and you can request corrections if something is wrong. If you ever feel your privacy is not being respected, raise it with your provider first, and consider getting help to compare options with My Care Finders.

Fair treatment means you should not be discriminated against because of disability, age, gender, culture, language, religion, or any other personal attribute. You should get support that matches your needs and your goals, and you should be treated fairly in choices like times, communication, and how supports are delivered. If you manage your plan with MyMoney NDIS (www.planmanager.net.au), you may also have extra control over payments and can more easily check invoices and statements for services you approved. If something feels unfair, speak up early—keep notes, ask for explanations, and request changes.

Key takeaway: You can say “yes”, “no”, or “not yet” to supports, and your personal information should be handled with care.

When choosing or reviewing providers, compare how they handle consent and privacy, and how they respond when you ask questions. My Care Finders can help you understand differences between providers, including how they communicate and support your rights. If you want to make a complaint, you should be told how to do it and what will happen next. Your rights apply at every step—from planning and selection to day-to-day supports.