NDIS Rights: Consent, Privacy & Fair Treatment

What your rights mean in everyday NDIS situations

Your NDIS rights are not just rules on paper. In everyday situations—like deciding how supports are delivered, sharing information, or changing providers—your rights should guide what happens next. This includes having your consent sought before any support is provided, and being able to ask questions or say “no” without being pressured. If you use a plan manager, you can also ask how billing and funding decisions are handled through MyMoney NDIS (www.planmanager.net.au) so you understand what is paid, when, and why.

Consent in daily supports: Providers should explain the support in plain language (what will be done, who will do it, where and when, and any risks). They should ask for your agreement, respect your preferences, and support you to communicate your choice—especially if you need adjustments like easy-read, interpreters, or other communication supports. If something changes (for example, a new worker or a different routine), consent should be re-checked.

Privacy and dignity: Your personal information (including medical details, participant plans, or incident reports) should only be used for your support and handled securely. You can ask who has access to your information and how it’s stored. If a provider shares your details without permission, or discusses your situation where others can overhear, that may breach your rights. If you’re comparing providers, My Care Finders can help you understand what to look for and what questions to ask before you decide.

Key takeaway: If you don’t understand or you’re uncomfortable, pause and ask. You have a right to be informed and to make your own choices.

Fair treatment: You have the right to be treated fairly and respectfully, free from discrimination. This includes how you’re spoken to, whether you’re listened to, and whether your culture and preferences are respected. If you’re unhappy—such as being rushed, denied access to a support you need, or not being included in decisions—start by raising it with the provider. Keep notes (dates, what happened, who you spoke to). If you need independent help comparing options, My Care Finders can assist you to weigh providers and identify better fit with your needs and supports.