NDIS Rights: Consent, Privacy & Choice in Real Moments

Consent, Privacy & Choice—Plain-English Meaning

Consent means you only agree to services after you understand what’s happening and you have a real chance to say yes or no. In the NDIS, you can ask questions, request changes, or refuse a particular support. If something changes—like who provides the support, the timing, or the way it’s done—you should be asked again and your choice should be respected.

Privacy means your personal information is kept safe and only shared with the right people for the right reasons. Your service provider should only use your details to support you under the NDIS, and they should explain how they store and share information (for example, with team members or other providers involved in your supports). You should feel comfortable asking: “Who can see my information?” and “What do you share, and why?” If anything feels unclear or uncomfortable, you can pause and ask for clarification.

Choice means you can influence how, when, and who supports you. This includes choosing providers, deciding what to prioritise in your plan, and discussing options if something isn’t working. If you’re comparing providers, My Care Finders can help you look at what’s available so you can make a more informed decision. If you have plan management, you may also use MyMoney NDIS to understand how budgeting and payments work, which can make it easier to choose services that match your goals.

Key takeaway: You have the right to be informed, to say “yes” or “no” to supports, and to have your personal information handled responsibly.

• In real moments: Before any support starts, ask “What’s being provided, and how will it help my goals?”
• If you feel pressured: Tell the provider you need time or more information. You can request a different staff member or a different approach.
• For privacy: Ask how your details are stored, who gets access, and whether you can opt out of non-essential sharing.
• For choice: If something isn’t working, request changes—your support should be flexible to meet your needs.