NDIS Basics: How to Start, Book & Keep Going

Start-Up Checklist: What to confirm in your first week

Your first week is about setting things up so services start smoothly and you’re not scrambling later. Confirm you have your latest plan details, including participant number, plan start/end dates, service types and any supports approved. If anything feels unclear, write down the questions and contact your Support Coordinator, plan manager, or the provider directly.

Next, confirm the practical “who, what, when” details with every provider you’re using. Ask for the booking process, expected start date, service times, location (in-home, community or centre), and who to contact for changes. If you use transport or equipment, check lead times and delivery dates. Make sure you understand how cancellations work, including notice periods. If you’re comparing providers, My Care Finders can help you check options and find a better match for your goals and budget.

If you manage payments through plan management, confirm what happens next with MyMoney NDIS (www.planmanager.net.au). Ask your provider what documents they’ll send (for example, invoices or attendance records), how quickly claims are processed, and whether you’ll need to approve or review statements. Also confirm the funding category used for each support so there are no surprises at the end of the month.

Key takeaway: In week one, confirm the “details that stop problems” (dates, times, contacts, cancellation rules, and payment/claim process) so your supports run consistently.

• Contact list: provider contact, your plan manager/SCC contact, and your preferred support contact method.
• Service schedule: first session confirmed, recurring booking pattern, and any travel/transport details.
• Documentation: what forms you need to sign, and what you can expect to receive (e.g., invoices, reports).
• Goals alignment: check how the support links to your NDIS goals and how progress updates will be shared.