How to Screen an NDIS Provider in 15 Minutes: A Practical Call Script

Making a successful call starts with good preparation. Before you pick up the phone, gather your key information. Have your NDIS plan handy, specifically the support categories you're looking to use (like Core or Capacity Building) and your budget amounts. Write down your top 2-3 primary goals from your plan. Also, note any specific needs, such as requiring a worker with experience in autism support or complex personal care.

Find a quiet space where you can talk and take notes. We recommend using a simple notepad or a digital document to record each provider's answers. This will be crucial for comparing options later. Finally, check the provider's directory listing on MyCareFinders or their website. If their contact details are incomplete, be prepared to ask for the missing information you need, such as their direct phone number, email address, service area, and whether they offer telehealth.