How to Make a Strong Rights Request (Access & Decisions)

Rights Request Basics: what to ask for & why it matters

A rights request is your formal way of asking for something the NDIS should provide, when you believe you have not been supported properly. Before you write it, gather your key facts: what happened, when it happened, who you spoke with, and what you want to change. It helps to be specific, because vague requests can lead to delays or an “unclear outcome”. If you’re comparing options, My Care Finders can help you look at providers and supports side-by-side, so you’re asking for the right type of help for your needs.

When deciding what to ask for, focus on clear outcomes, not just problems. For example, you might request a reassessment of your support needs, access to a particular reasonable and necessary support, a review of an inadequate plan decision, or a change to the way a service is delivered (like clearer communication, consistent staff, or more appropriate behaviour support). If it’s about money and plan management, you can also ask how funding will be handled—especially if you use MyMoney NDIS (www.planmanager.net.au) to manage invoices and payments.

What to include in your rights request: the support you’re asking for, why it relates to your needs, and what difference it will make to your life. You can mention risks of not getting the support (for example, worsening health, safety concerns, or inability to participate). Attach relevant evidence if you have it (letters, reports, incident notes, or appointment history). If your request is about access to a provider, you may ask for the agency to consider suitable options and explain how they will address fit, availability, and your preferences.

Key takeaway: A strong rights request asks for a specific outcome, explains how it links to your needs, and makes it easy for the decision-maker to understand what should happen next.

• Ask for the action you want (for example, reassessment, review, new funding line, or updated plan details).
• Explain the impact of the current situation on your goals, health, safety, and participation.
• State your preferred way of being contacted and any support you need to participate in the process.