The short answer
- Support coordination must be funded in your plan before you can use it — check first.
- You choose your own coordinator; you are not assigned one.
- It is different from plan management — coordination is about connecting supports, not paying invoices.
- Search by location and fit, then confirm availability.
Step by step
- 1
Check it’s funded in your plan
Support coordination is a Capacity Building support that has to be included in your plan. Look for it in your plan or ask at your planning meeting. If it is not funded, a support coordinator cannot be claimed.
- 2
Search for coordinators near you
Use a directory to find support coordinators by state and suburb. You can choose any coordinator you like — you are not tied to your provider or a set list.
- 3
Check fit and level
There are different levels of coordination for different needs. Ask how they work, their experience with your goals, and their availability. Choose someone you feel understands your situation.
- 4
Agree the service
Sign a service agreement so it is clear what they will help with. If your needs change, you can change coordinators — the choice stays yours.
Ready to take the next step?
Search the free MyCareFinders directory, or tell us what you're looking for and get matched with providers whose supports fit — no cost, no obligation.
Common follow-up questions
How do I find a support coordinator under the NDIS?
First check that support coordination is funded in your plan. If it is, you can choose your own coordinator — search a directory by location and support type, shortlist a few, and pick someone who understands your goals and has availability. You are not assigned a coordinator; the choice is yours.
What is the difference between a support coordinator and a plan manager?
A support coordinator helps you understand your plan and connect with providers; a plan manager handles the money — paying invoices and claiming from your plan. They are separate funded supports and some participants have both.
Do I have to use the support coordinator my provider suggests?
No. You can choose any support coordinator; you are not tied to your current provider’s suggestion. Independent coordination can help you feel confident the advice is about your goals, not one provider’s services.