The short answer
- You can complain without losing your supports — it is your right.
- Step 1 is usually the provider directly; step 2 is the NDIS Commission if it is unresolved or serious.
- You can bring a support person or advocate, and free independent advocacy is available.
- You are never stuck — you can change providers, and your funding moves with you.
Step by step
- 1
Write down what happened
Note dates, times, what was said or done, and any impact on you. Clear records make a complaint far easier whether you raise it with the provider or the Commission.
- 2
Raise it with the provider (if safe)
Most providers have a complaints process and must respond. Put your concern in writing if you can and ask what they will do and by when. If you do not feel safe doing this, you can skip straight to the Commission.
- 3
Escalate to the NDIS Commission
If it is unresolved, serious, or about your safety, you can complain to the NDIS Quality and Safeguards Commission. Our step-by-step complaint guide walks through the exact escalation pathway and where to get free advocacy support.
- 4
Consider a different provider
You are allowed to change providers at any time — you do not have to stay while a complaint is on foot. Your funding is yours and moves with you to a new provider.
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Common follow-up questions
Will making a complaint affect my NDIS supports?
You have the right to make a complaint without it affecting your NDIS plan or your access to supports. Your plan and funding belong to you. If a provider treats you unfairly for complaining, that itself is something the NDIS Commission wants to know about.
Who do I complain to about an NDIS provider?
First, the provider directly if it is safe — they must have a complaints process. If it is unresolved, serious, or about your safety, you can complain to the NDIS Quality and Safeguards Commission, which regulates NDIS providers and workers. Our complaint guide sets out the pathway and contact details.
Can someone help me make a complaint?
Yes. You can bring a family member, friend or support person, and free independent disability advocates can help you raise and escalate a complaint. You do not have to do it alone.