The short answer
- You do not need anyone’s permission to switch — your funding moves with you.
- Line up the new provider first to avoid a gap in support.
- Check your service agreement for any notice period and end it in writing.
- Registered and unregistered options depend on how your plan is managed.
Step by step
- 1
Find and shortlist your replacement first
Search by your state, suburb and support type, and check who is taking new clients. Line up the new provider before ending the current one so your support continues without a gap.
- 2
Check your current service agreement
Look for any notice period and how to end the agreement. Most agreements allow you to leave with reasonable notice; you are not tied in indefinitely.
- 3
Give notice in writing
Tell your current provider in writing that you are ending the agreement, and the date. Keep a copy. You do not have to give a detailed reason.
- 4
Start with the new provider and confirm claiming
Sign a new service agreement, confirm start dates, and make sure claiming against your plan switches cleanly. If you are plan-managed, let your plan manager know so invoices are paid to the right provider.
Ready to take the next step?
Search the free MyCareFinders directory, or tell us what you're looking for and get matched with providers whose supports fit — no cost, no obligation.
Common follow-up questions
Do I need approval from the NDIS to change providers?
No. You do not need NDIS approval to change providers. Your plan and funding are yours, and you can choose who delivers your supports. You just need to end the old service agreement properly and start a new one.
Will I lose my funding or services if I switch providers?
No. Your funding stays in your plan and moves with you to the new provider. To avoid any gap in support, line up your new provider before you end the current agreement, then transition across.
Is there a notice period to leave an NDIS provider?
It depends on your service agreement. Many agreements set a short notice period (for example, a couple of weeks). Check what you signed, give notice in writing, and keep a copy. If you feel unsafe, you can also raise it with the NDIS Commission.