Something not right with your NDIS support?
You have the right to safe, reliable, respectful support. Here are plain-English answers to the concerns people raise most often — what you are entitled to expect, and the steps you can take.
Last reviewed 24 September 2026 · Source: NDIS Quality and Safeguards Commission
If you feel unsafe right now
If you or someone else is in immediate danger, call 000 first. To report abuse, neglect or feeling unsafe, contact the NDIS Quality and Safeguards Commission on 1800 035 544.
Feeling unsafe or harmed — what to doCommon concerns, answered
Each answer is neutral and general — we never rank or recommend individual providers. Pick the one closest to your situation.
Missed or late support shifts
The most common concern — what to do when support is unreliable.
Read the answer Provider practiceA provider who won’t communicate
What good communication looks like and how to get it.
Read the answer Worker conduct or capabilitySupport that doesn’t match your plan
When quality or worker skills fall short of what you need.
Read the answer Provider practiceBilling and unexpected charges
How to check your charges and question errors with confidence.
Read the answer Choice and controlChanging your provider
Your right to switch, and how to spot lock-in tactics.
Read the answer Worker conduct or capabilityA worker who treated you poorly
Respect, the Code of Conduct, and how to report conduct.
Read the answer Complaints handlingHow to make a complaint
The step-by-step pathway, from provider to Commission.
Read the answer Safety, abuse or neglectFeeling unsafe, harmed or neglected
The most serious concerns — call 000, and report directly.
Read the answerIf a concern isn’t resolved
There is a clear pathway to escalate any NDIS concern. You are legally protected from being punished for raising one.
1. Start with your provider
Every registered provider must give you a clear, accessible way to raise a concern and handle it fairly and promptly. Put the key points in writing and keep a copy.
2. Contact the NDIS Quality and Safeguards Commission
If it is not resolved, or you would rather not go to the provider, you can contact the Commission on 1800 035 544 or through its website. You are legally protected from being punished for making a complaint.
3. Ask an independent advocate for support
A free, independent disability advocate can help you understand your options and speak up. You do not have to do this on your own.
4. Call 000 in an emergency
If you or someone else is in immediate danger, call 000 first. Safety comes before any complaint process.
Looking for support that fits better?
Post one free request and let available providers come to you. It’s free, and you stay in control of who you choose — we never rank or recommend providers for you.