Question 1

Can I insist on a worker of a specific gender for personal care?

Accepted Answer

Yes, absolutely. The NDIS Code of Conduct requires providers to respect your dignity. If having a worker of a specific gender is important for your comfort and privacy during intimate personal care, you can and should request this. A good provider will work to meet this need.

Question 2

What if a provider refuses to answer my privacy questions?

Accepted Answer

This is a major red flag. You have the right to ask these questions. A refusal suggests they may not have robust privacy practices. It is best to look for a different, more transparent provider who respects your right to informed choice.

Question 3

Where do I complain if my privacy is breached by an NDIS provider?

Accepted Answer

First, use the provider's own complaints process. If you are not satisfied with the outcome, you can lodge a complaint with the NDIS Quality and Safeguards Commission online or by calling 1800 035 544. They are the independent regulator.

Question 4

Does it cost more to request a same-gender worker?

Accepted Answer

No. Providers cannot charge you extra for respecting your fundamental right to dignity and privacy. This is considered a reasonable requirement for the service.

Question 5

Can I change providers if I'm not happy with how my privacy is handled?

Accepted Answer

Yes. You have choice and control under the NDIS. If a provider is not meeting your needs, including respecting your privacy, you can change to a different one. You may need to check your service agreement for notice periods.

Privacy & Dignity in NDIS Provider Choice: Your Practical Checklist

Your Rights: Privacy and Dignity Under the NDIS

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