NDIS Support Coordination That Works: A ‘Role Clarity + Outcome Plan’ Workshop

Your NDIS support coordinator is your guide to navigating the NDIS and connecting you with the right services. Their primary goal is to help you implement your plan and build your capacity over time. To avoid confusion, let's clarify their core responsibilities and common misconceptions.

The Core Responsibilities of Your Support Coordinator:

• Figuring Out Services: They help you understand your plan funding and identify which supports and providers can help you reach your goals.
• Linking Providers: They connect you with suitable, registered providers and help you negotiate service agreements.
• Assisting with Implementation: They support you to start using your funded supports and troubleshoot early issues.
• Building Your Capacity: They teach you how to navigate the NDIS system yourself, so you can become more independent.

What Support Coordination Is NOT:

• It is not a direct support service (like therapy or personal care).
• It is not plan management (paying your invoices).
• It is not an advocacy service, though a good coordinator will support you to advocate for yourself.
• It is not a crisis response service for emergencies.

Understanding this distinction from the start sets the foundation for a productive working relationship focused on your outcomes.