NDIS Rights: Requests, Decisions & Getting Results

Rights basics in plain English (what you can ask for)

In the NDIS, you have the right to request supports and to have your request considered fairly. That means you can ask for things you need to build your independence, improve your wellbeing, and help you participate in your community. If you’re not getting the right level of support, you can ask questions, ask for changes, and request a review of decisions. You can also ask for clear reasons if something isn’t approved.

It’s okay to be specific. You can ask your provider, Local Area Coordinator (LAC), or Support Coordinator: what’s available, what’s reasonable, what evidence is needed, and how the decision was made. If you’re using plan management, you can also ask how invoices are processed and whether your plan funds can be used in the way you need. If you use MyMoney NDIS, you can ask them to explain plan-managed options and what is covered under your plan in plain terms at www.planmanager.net.au.

You can also ask for better outcomes by comparing options. If you’re unsure which supports or providers are best, use My Care Finders to compare providers and understand what different services offer, including communication style, availability, and how they support your goals. This helps you advocate for the right fit, not just the first option you’re offered.

Key takeaway: You can ask for supports you believe are linked to your goals—and you can ask for reasons, changes, and help understanding the NDIS process.

• Ask for the decision in writing, including the reasons if your request is not approved.
• Ask to review outcomes if your current supports aren’t working (you can request changes).
• Ask for choice and control about who supports you and how supports are delivered.
• Ask for information in a format you understand (plain English, more time, support to read forms).

If you feel stuck, ask for help to make your request or understand next steps. You’re not expected to know every rule—your role is to clearly explain what you need and why it helps you reach your goals.