NDIS Plan Review Stuck? Your 10-Day Action Plan to Get Back on Track

Practical steps to follow when your review is delayed, ignored, or rejected

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Day 1-3: Confirm Your Status & Document the Impact

Your first step is understanding exactly where your review stands. The NDIA is responsible for completing reviews within set timeframes, but delays happen. Start by contacting the NDIA directly on 1800 800 110 or through your myGov portal. Ask for: the current stage of your review (e.g., "with a planner for assessment"), the name of the person or team handling it, and an expected completion date. Get a reference number for your enquiry.

Simultaneously, begin documenting the real-world impact of the delay. This evidence is crucial. Use a simple template:

  • Date & Issue: e.g., "15/10/2023 - Could not attend physio session due to exhausted core supports funding."
  • Impact on Daily Life: Describe the consequence. "Increased pain, reduced mobility, unable to complete household tasks."
  • Link to NDIS Goal: Connect it. "This directly impacts my goal to 'improve mobility and reduce pain'."
  • Support Affected: Name the specific support, like "Physiotherapy" or "Core Supports - Assistance with Daily Life."

Keep this log daily. This isn't just a diary; it's formal evidence of how the delay is harming your progress toward NDIS goals.

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