When Something Goes Wrong: Your NDIS Next 5 Moves Guide

When an NDIS problem arises, acting fast and smart is key. First, identify exactly what's wrong. Common issues include: a service not being delivered as agreed, a refusal for a reasonable request, poor or no communication from a provider, concerns about how your funding is being billed or managed, your plan not working as intended, or feeling disrespected or treated unfairly.

Your very first move, before any conversation, is to document everything. Create a simple log with:

• Dates and times of all relevant events or conversations.
• Names and positions of who you spoke to.
• What was said or agreed in your own words.
• Copies of emails, texts, service agreements, or invoices (screenshot or save them).

This isn't about being confrontational; it's about creating a clear, factual record. This evidence is your most powerful tool. It turns a vague 'this isn't working' into a specific 'on [date], [provider] agreed to [service], which has not occurred on [these three occasions].' Good documentation supports every step that follows.