NDIS Money Bits Explained: A Practical Guide to Claims, Receipts & Your Plan Manager

Once your support is delivered, the payment process begins. Understanding the roles is key to a smooth experience. In a plan-managed arrangement, you have the freedom to choose any provider (registered or not). After your session, the provider sends an invoice directly to your Plan Manager.

Your Plan Manager (like MyMoney by Local Knowledge Pty Ltd) then checks the invoice against your NDIS plan, ensures the support is reasonable and necessary, and pays the provider from your NDIS funds. They handle all the NDIS portal claiming. Your job is to approve the service happened and ensure you get a valid invoice.

This differs from provider-managed, where you can only use NDIS-registered providers. They claim payment directly from the NDIS portal after service. You don't get invoices, but you also have less flexibility and visibility. With plan management, you get the same choice as self-management but without the admin burden of making claims yourself.