NDIS Basics: How Supports Get Delivered

What happens after your plan is approved?

Once the NDIA approves your plan, you’ll move into the setup stage. First, check your plan carefully to confirm the funding amounts, support categories (Core, Capacity Building, and possibly Capital), and how you’re allowed to use your supports. If anything is unclear, contact the NDIA or ask your plan manager for help understanding the funding before you start booking services.

Next, you’ll choose how your plan will be managed. If you use registered plan management, you may be using MyMoney NDIS (www.planmanager.net.au). Your plan manager can help with tasks like confirming provider details, checking invoices, and making sure claims are submitted correctly so payments flow smoothly. If your supports are self-managed, you’ll need to arrange providers and handle payments and paperwork yourself (or with help from a support coordinator, if you have one in your plan).

After that, you’ll start arranging supports. This usually involves contacting providers, asking about availability, and confirming they’re registered with the NDIS for the services you need. It’s also a good time to discuss how you want supports delivered, including location, communication preferences, and what outcomes you’re aiming for. You can use My Care Finders as a practical resource to compare providers and find options that match your goals and availability.

Key takeaway: Don’t wait for supports to “just happen”—your next steps are confirming funding, choosing management, and arranging providers so your support delivery starts on time.

• Keep a simple record of who you contacted, what was agreed, and any start dates.
• Ask providers for written service agreements, pricing details, and how they invoice under NDIS.
• For plan-managed funds, ask MyMoney NDIS how to submit requests or approve invoices if needed.
• Review progress regularly and update your goals if your needs change.