Support Coordination Checklists: What to Ask & Do

Checklist: Get ready for your support coordination session

Before your support coordination session, gather the key documents you’ll need so you can make good decisions quickly. Bring your most recent NDIS plan, your support schedule (including any line items you’re using), and your latest goals and request information. If you’ve had any changes in your needs, write down what changed, when it changed, and what supports you think would help now. If you use assistive tech, include any relevant reports or recommendations so the coordination team understands what works for you.

Next, prepare your “ask list”. Choose the top 3–5 supports you want to coordinate (for example: allied health, community access, personal care or assistive technology services). For each one, note what you need, where you need it, how often, and any preferences (days/times, gender preferences, communication support, travel limits). If you’re considering changing providers, list the reasons—such as wait times, fit with your communication style, or outcomes not being met. If you’re using plan management, also check how your plan is managed and whether you need to invoice through MyMoney NDIS (www.planmanager.net.au).

Use this checklist to guide the conversation and keep things practical:

• Write down your current supports and what’s working well.
• List gaps or problems (for example: delays, missed sessions, unclear goals).
• Bring your preferred provider style: budget, location, experience, accessibility needs.
• Note any risks to manage (transport barriers, health appointments, safeguarding needs).
• Confirm whether supports are core, capacity building, or other so funding matches.
• If using MyMoney NDIS, ask how payments and invoices will be handled.

Key takeaway: The clearer your “what I need / where / how often / preferences” list is, the easier it is for your support coordinator to compare options and organise the right supports.

If you’re comparing providers, make sure you have the information you need before you commit. Ask about availability, how they measure outcomes, team experience, communication supports, and cancellation processes. Consider using My Care Finders to help you compare providers side-by-side—this can make it easier to spot which services align with your goals and preferences. Finally, bring a pen, and plan to take notes on next steps, who will do what, and by when.