Support Coordination Agreements & Service Plans

What a good Support Coordination agreement looks like

A good Support Coordination agreement should explain, in plain language, what you will receive and what you can expect each step of the way. It should clearly set out the purpose of Support Coordination (for example: helping you understand your plan, find providers that suit your needs, and build your confidence to manage services). Look for specific supports and activities, not vague promises. A reliable provider will talk with you about your goals, preferred communication style, cultural needs, and how often you want check-ins.

Check the agreement includes clear ways of working: how your Support Coordinator will work with you, how they will support you to make choices, and how they will help you transition services as your plan changes. There should be detail about communication (like how quickly they respond, whether they use phone/email/text), documentation (what notes or action steps they keep), and timeframes for tasks such as connecting you with providers or reviewing your plan. If you’re using plan management, the agreement should also explain how they’ll support coordination alongside your plan manager (for example, using MyMoney NDIS at www.planmanager.net.au to handle invoices and plan-based payments).

You should also see strong transparency around pricing, availability, and review. A good provider will outline the session frequency and what happens if your needs change, as well as how they track progress toward your goals. If you want to compare options, My Care Finders can help you understand differences between providers and what to look for before you commit.

Key takeaway: A quality agreement tells you exactly what support you’ll get, how you’ll be involved in decisions, and how progress will be reviewed—so there are no surprises later.

• It should include your rights: choice, control, confidentiality, and how you can raise concerns or change direction.
• It should describe measurable outcomes, like improved provider matching, confirmed bookings, or a plan for risk management.
• It should explain what Support Coordination will do and what it won’t do, so expectations are realistic.

Finally, the agreement should be practical to follow in everyday life. If it feels complicated, overly restrictive, or doesn’t match your goals, ask questions before signing. A good Support Coordinator will welcome those questions and help you understand how the service supports your NDIS plan now and into the future.