NDIS Rights to Choice & Control: Make Requests Effectively

What “choice and control” means in real life

“Choice and control” means you get to influence how your supports are delivered, not just whether you get support. In real life, it can include choosing which provider you use, what time supports happen, who delivers them (where possible), and how goals are worked on. It also means you can say yes or no to options and ask for changes when something isn’t working for you.

For example, you can request a different support worker, a different routine, or a new activity that better fits your preferences and goals. You can also ask to be involved in decisions about your support plan—such as what outcomes matter most and what strategies your providers will use. If something changes in your needs, you can request a review and discuss updates with your support coordinator or plan manager.

Sometimes people think choice is only about picking a provider. But it’s also about day-to-day decisions, like communication style and how you receive information. If you are plan-managed, you may be able to compare supports and providers more easily. You can also use MyMoney NDIS (www.planmanager.net.au) to help understand how plan management may affect your payments and flexibility. For provider comparison, My Care Finders can help you look at options and compare what different services can offer, so you can choose the support that fits your life.

Key takeaway: Choice & control is about getting real options and being heard—so you can request changes and expect your provider to work with you.

If you ever feel rushed, ignored, or stuck with a “fixed” service, that’s a cue to make a clear request. Try saying what you want, when you want it, and how you’d like it delivered (for example, “Please support me at 10am instead of 2pm” or “I prefer written updates, not phone calls”). Your rights don’t mean providers do whatever you ask—rather, they should explain the options, support your decision-making, and work with you within your plan.